Shipping Policy

At Punyasetu (https://www.punyasetu.com/), we are committed to delivering rare pooja materials and spiritual products to your doorstep in a timely and secure manner. Please review our shipping policy to understand how we handle deliveries.

1. Shipping Locations:

We currently ship products within India and select international locations. Please check our list of eligible countries during checkout. If your country is not listed, feel free to contact us at info@punyasetu.com for more information.

2. Shipping Time:
  1. Domestic Shipping (Within India): Orders are typically processed and shipped within 2-3 business days. Delivery usually takes between 5-7 business days, depending on your location.
  2. International Shipping: For international orders, processing may take 3-5 business days, and delivery times will vary based on the destination country. Typical international deliveries take between 10-15 business days.
  3. Custom-Made Orders: For custom-made pooja materials or special items, shipping times may vary based on the preparation and customization required. You will be notified of the estimated delivery time when placing your order.
3. Shipping Charges:
  1. Domestic Shipping: We offer standard shipping rates based on your location and the weight of the items purchased. Free shipping is available for domestic orders over ₹X.
  2. International Shipping: Shipping fees for international orders are calculated at checkout based on the destination and weight of the items.
  3. Duties and Taxes: For international shipments, duties and taxes may apply depending on the destination country's regulations. These charges are the responsibility of the customer and will be collected at the time of delivery.
4. Order Tracking:
  1. Once your order is shipped, you will receive an email with a tracking number and a link to track the status of your shipment.
  2. If you do not receive tracking information within 3-4 business days of placing your order, please contact us at info@punyasetu.com.
5. Delays and Issues:
  1. While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
  2. In case of a significant delay, we will notify you via email with updated delivery information.
6. Lost or Damaged Shipments:
  1. If your package is lost or damaged during transit, please contact us immediately at info@punyasetu.com.
  2. We will work with the carrier to resolve the issue and ensure that you either receive a replacement or a refund, depending on the situation.
7. Non-Deliverable Locations:
  1. Some remote locations may not be serviceable by our delivery partners. If this is the case, we will notify you and offer alternative solutions or a refund.
8. Incorrect Shipping Information:
  1. Please ensure that the shipping address provided is correct. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the package to the correct address.
9. Contact Us:

If you have any questions regarding our shipping policy or need assistance with your order, please contact us at info@punyasetu.com.