Return and Refund Policy

At Punyasetu (https://www.punyasetu.com/), we strive to provide the best spiritual services and products to enhance your connection with Sanatan Dharma. We understand that circumstances may arise where you may require a refund or exchange, and we are here to assist you in such cases. Please read our return policy carefully:

1. Services:

Our services include virtual Darshan, custom poojas, spiritual consultations, and interactive sessions with spiritual leaders.

  1. Cancellation Policy: For virtual sessions and custom poojas, cancellations must be made at least 24 hours prior to the scheduled time.
  2. Refunds for services will only be provided in cases of technical failure or if the service cannot be rendered due to unforeseen circumstances.
  3. Refund requests must be made within 48 hours of the service delivery.
2. Products:
We offer rare pooja materials and other spiritual items.

Return Eligibility:

  1. Products can be returned if they are defective, damaged, or incorrect within 7 days of delivery.
  2. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Refund Process::

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
3. Exceptions:

Certain items such as perishable goods (e.g., flowers, prasad), digital products, and any items marked as "non-returnable" are not eligible for returns.

  1. Certain items such as perishable goods (e.g., flowers, prasad), digital products, and any items marked as "non-returnable" are not eligible for returns.
  2. Custom-made pooja services and materials prepared specifically for your needs cannot be returned or refunded.
4. How to Request a Refund:

To initiate a return or request a refund, please contact our customer support team at info@punyasetu.com with your order details. We will initiate your refund to your account within 2-3 business days.

Include a detailed reason for the return or refund, along with any relevant documentation (e.g., screenshots, photos).

5. Late or Missing Refunds:

If you haven’t received a refund after the stated processing time, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@punyasetu.com.

5. Late or Missing Refunds:

If you haven’t received a refund after the stated processing time, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@punyasetu.com.

6. Contact Us:

For any further questions or concerns regarding returns or refunds, please contact us at info@punyasetu.com.